SMS TEXT MESSAGING POLICY

PROGRAM OVERVIEW

Sabino's Famous Auto Detailing sends text messages (SMS) to customers who ask for them, so you know when your detailer is on the way and what time your appointment is. We are a mobile service, so a text is usually the fastest way to reach you while we are out on the road.

This policy explains what we send, how often, how to opt in, and how to opt out. It applies to text messages sent from our business number, (725) 500-5902.

HOW YOU OPT IN

We only text you after you have given us your mobile number and agreed to receive messages. That consent happens in one of these ways:

• You check the text-message box when you book an appointment on our website
• You give your number and agree to texts when you book by phone or email
• You text our business number first and start the conversation
• You give your number on a form, estimate or invoice that says we may text you

Consent to receive text messages is not a condition of buying anything from us. You can book a detail, pay an invoice and receive service without ever agreeing to texts — just tell us you prefer phone or email.

WHAT WE SEND

Our texts are about your service, not mass marketing. You can expect:

• Booking and appointment confirmations
• Appointment reminders before your scheduled time
• "On my way" and arrival-window messages from your detailer
• Questions about access, parking, water, power or your vehicle
• Rescheduling notices if weather or a prior job runs long
• Invoice, payment and receipt links after the job is complete
• A follow-up asking how the detail turned out

From time to time we may also text an occasional offer or maintenance reminder to customers who have opted in. Those messages always identify us and always include a way to opt out.

MESSAGE FREQUENCY

Message frequency varies and depends on your activity with us. A typical appointment generates roughly two to five messages — a confirmation, a reminder, an arrival notice and a receipt. Conversational replies from you may generate additional messages. Promotional messages, when we send them, are limited to no more than a few per month.

MESSAGE AND DATA RATES

Message and data rates may apply. Sabino's Famous Auto Detailing does not charge you for text messages, but your mobile carrier may charge you for the messages you send and receive under your plan. Check with your carrier if you are unsure about your messaging or data charges.

HOW TO OPT OUT — REPLY STOP

You can cancel text messages at any time. Reply STOP to any message from us. You will receive one final message confirming that you have been unsubscribed, and after that we will not send you any more texts.

We also honor END, QUIT, CANCEL, UNSUBSCRIBE and OPTOUT. You may instead call us at (725) 500-5902 or email keith@famousdetailing.com and ask us to stop texting you.

Opting out of texts does not cancel your appointment. If you opt out, we will contact you about your service by phone or email instead.

If you want messages again later, text START to our number or just ask us to turn them back on.

HOW TO GET HELP — REPLY HELP

Reply HELP to any message and we will text you back our business name and contact information. You can also reach a real person here:

• Phone: (725) 500-5902
• Email: keith@famousdetailing.com
• Hours: Monday through Saturday, 9:00am to 5:00pm Pacific

SUPPORTED CARRIERS

Our messages are supported on major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, Virgin Mobile and most regional carriers.

Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered, and delivery depends on your carrier, your device and your coverage.

YOUR PRIVACY

We do not sell, rent or share your mobile number or your text-message content with third parties for their own marketing. Your number is used to run our detailing business and to deliver the messages described above.

We do share your number with the service providers that help us send messages and run appointments — for example our scheduling software and our text-messaging provider — and only so they can perform that work for us. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

For the full picture of what we collect and how we handle it, see our Privacy Policy. Your use of our site and services is also covered by our Terms of Service.

CHANGES TO THIS POLICY

We may update this SMS Text Messaging Policy from time to time. When we do, we will post the updated policy on this page with a new "Last Updated" date. If a change materially affects how we text you, we will tell you before it takes effect.